Terms of service

Items marked to be confirmed are placeholders that the operator must complete before publication.

About these terms

These terms apply when you use Catchment, the local presence reporting platform operated in Australia by operating entity to be confirmed. By creating an account, signing in or using Catchment, you agree to these terms. If you do not agree, do not use Catchment. Our privacy policy explains how we handle information.

Definitions

• Catchment or the platform means the software, website and related services operated by the Catchment operator.
• Agency means a business or freelancer that uses Catchment to report on, or publish for, its clients.
• Client means a business whose online presence an agency reports on or publishes for. It also includes anyone the agency invites to view that business.
• Content means anything you or an agency upload, enter or publish through Catchment. This includes figures, text, logos, screenshots, images and video.
• User means a person with a Catchment login, including agency staff and clients.
• We, us and our mean the operator of Catchment. You means the agency and its users.

Your account

• Give accurate details when you sign up, and keep them up to date.
• Keep your password, two-factor codes and recovery codes private. Do not share logins.
• Turn on two-factor authentication. It is required for admins.
• Tell us as soon as you suspect someone has used your account without permission.
• You are responsible for everything done through your account.
• An agency is responsible for the users it invites, including what they do in Catchment. Team members and clients must also follow these terms.

Acceptable use

You must not:

• scrape, crawl or copy data from Catchment, or use automated tools to access it, except through features we provide;
• use Catchment to store or publish content that is unlawful, defamatory, infringes someone else's rights or is harmful;
• use Catchment to send spam, or to post misleading content or fake reviews;
• try to get around security, rate limits or access controls, or look at another agency's or client's data;
• copy, reverse engineer, resell or share access to Catchment beyond what we have agreed with you.

Platform rules. When you publish through Catchment, the rules of Google, Meta and TikTok also apply, including their policies on content, advertising and automated posting. You are responsible for checking that your posts meet those rules. Platforms may remove content or limit accounts, and we cannot override their decisions.

Your clients and their data

• An agency must have the right to connect each client's accounts, and to report on or publish for that client.
• An agency must get each client's consent before connecting their accounts, sharing reports with them or publishing for them.
• An agency must have any consent the law requires for personal information it adds to Catchment.
• We act on the instructions of the agency. We are not responsible for the agency's decisions about its clients.
• A client who signs in is bound by these terms.

Who owns the data

• Your data belongs to you. Agencies and their clients own the figures, business details, logos, posts and other content they provide. We do not claim ownership of it.
• Catchment belongs to us. We own the software, design and documentation. These terms do not transfer any ownership of Catchment to you.
• Our permission to use your data. You allow us to host, copy, process and display your data only as needed to run Catchment for you. This includes producing reports, publishing posts you ask for and keeping backups.
• We do not use your data to serve advertising.

Availability

• We aim to keep Catchment available. We do not guarantee that it will always be available or free of errors. We provide it on a best efforts basis.
• Where we can, we will give notice before planned maintenance that is likely to interrupt the service.
• Catchment depends on platforms we do not control, such as Google, Meta, TikTok and Microsoft Bing. A platform may change its rules, its data or its interfaces, or stop offering a service. When this happens, some features may stop working or be delayed. We will try to restore them.
• Some features are still being built. These are available only where we state it, and they may change before they are released.

Fees and payment

• Subscription fees are as published at the time of purchase. Prices are in Australian dollars. GST treatment is to be confirmed.
• A free trial may be offered. Its length and terms are shown when you sign up.
• If a payment fails, we will tell the agency. If the payment is still unpaid, the account becomes read-only.
• If the account is still unpaid after notice, we may delete its data. We will give notice of at least to be confirmed days before deletion.
• We will give notice before any price change applies.

Ending your use

• You can stop using Catchment at any time. Once billing launches, you can cancel through the billing page, or contact us.
• We may suspend or end an account that breaks these terms. Where practical, we will tell you first. If we need to act immediately to protect the platform or other users, we may act first and tell you afterwards.
• Before your account closes, you can ask us for a copy of your business data. The format and timing are to be confirmed.
• We delete account data within 30 days of cancellation. Backups are handled as set out in the privacy policy.
• The sections on liability, ownership, consumer guarantees and governing law continue to apply after your account ends.

Our liability

Reports are for information only. They are not financial, legal or professional advice. Figures come from third-party platforms, so check important decisions against the original source.

To the extent the law allows:

• we provide Catchment as it is, and we make no promises beyond those in these terms or required by law;
• we are not liable for lost profits, lost business or indirect loss, or for loss caused by a platform, a third party or a decision you make based on a report; and
• our total liability for any claim is limited to to be confirmed (amount or formula).

Consumer guarantees

Catchment comes with guarantees under the Australian Consumer Law that cannot be excluded. These include guarantees that the service is provided with due care and skill and is fit for the purpose you tell us about. If a failure is major, you may be entitled to a refund or replacement, or to cancel. For other failures, you may be entitled to have the service fixed or to be compensated. Nothing in these terms limits those rights. More information is at https://www.accc.gov.au/.

Governing law

These terms are governed by the laws of Victoria, Australia. The courts of Victoria can hear any dispute about them.

Changes to these terms

We may update these terms. When we do, we will change the date at the top. For significant changes, we will tell agency admins before the change takes effect. If you keep using Catchment after a change takes effect, you accept the change. If you do not agree, you can stop using Catchment before it takes effect.

Contact us

Catchment, operating entity to be confirmed, Australia. Email: to be confirmed (contact email). Website: https://catchment.au/.

See also our privacy policy.